Shipping & Returns
Except in cases of force majeure or when the online shop is clearly announced on the home page of the company's website, shipping times will be as follows, within the limits of available stocks and/or available raw materials.
These deadlines run from the date of registration of the order indicated on the order confirmation email.
The information provided by the customer when placing the order is binding on him/her.
The company cannot be held responsible for the impossibility, in which it may find itself, of delivering the order in the event of an error in the wording of the recipient's contact details or incomplete information on the order form.
In case of return of the goods for incomplete address:
- Case of a model requiring customization (inscriptions, colors and customized laces)
The customer will be offered the return of the goods after payment of the contribution to the return costs.
- Case of a model that does not require customization:
The customer will be offered the return of the goods after payment of the contribution to the return costs, or the refund of the order after deduction of delivery costs.
In the event of reshipment, the starting point of the new delivery time will be linked to the company's receipt of the new information concerning the delivery address.
For deliveries in Metropolitan France and throughout the euro zone, the deadline is a maximum of 15 working days from the day following the day on which the customer placed his order (excluding pre-orders for which the deadline will be longer and communicated to the customer).
In the event of non-compliance with the agreed delivery date or time limit, the customer must, before rescinding the sales contract, instruct the company, by registered letter with acknowledgement of receipt, to execute it within a reasonable additional period of 15 days. (Art. L 138-2 Hamon Law)
If the contract is not fulfilled by the end of this additional period, the customer may freely terminate the contract by registered letter with acknowledgement of receipt.
The contract will be considered as terminated upon receipt by the company of the said letter unless the company has meanwhile performed the contract (Art. L 138-2 paragraph 2 Consumer Code)
Therefore, when the contract is terminated, the company must reimburse the buyer for all sums paid, at the latest within 14 days following the date on which the contract was terminated.
In accordance with Article L. 242-4 of the Consumer Code, where the trader has not reimbursed the sums paid by the consumer, the sums due are automatically increased:
the legal interest rate if the repayment is made no later than 10 days after the expiry of the 14-day period set out above,
by 5% if the delay is between 10 and 20 days,
by 10% if the delay is between 20 and 30 days,
by 20% if the delay is between 30 and 60 days,
by 50% between 60 and 90 days,
and five additional points for each additional month of delay up to the product price and then the legal interest rate.
Delivery terms and conditions
Delivery is deemed to have been made as soon as the products ordered by the company are handed over to the carrier, provided that the latter accepts them without reservation.
The products are delivered to the address indicated by the buyer on the order form.
Any package returned to the company because of an incorrect or incomplete delivery address will be reshipped at the customer's expense.
The customer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided on the dematerialized order form.
If the customer is absent on the day of delivery, the deliverer will leave a delivery note in the mailbox, which will allow the package to be picked up where and for the time indicated.
The customer is required to check the condition of the products delivered at the time of delivery and their conformity with the order.
In the event that the original packaging is damaged, torn, opened, it is recommended that the customer refuse the package and note a reservation on the delivery slip (package refused because opened or damaged).
The customer must indicate on the delivery note and in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (missing product compared to the delivery note, damaged package...).
This verification will be considered as carried out when the customer or a person authorized by him, has signed the delivery note.
The customer must confirm his reservations to the carrier by registered mail at the latest within two working days of receipt of the item(s) and send a copy of this letter by post or e-mail
Shipping & Returns